RESERVATION & CANCELLATION POLICY
Dear Valued Client
Due to a large number of guests not honouring their reservations, we have been forced to implement a new reservation & cancellation policy effective 01 May 2018. The terms of this policy are non-negotiable.
PAYMENT: We require full, upfront payment upon confirmation of your reservation.
In the event of any cancellation within the periods provided hereunder, Op My Stoep may charge the following penalties:
• 30 days and more prior to arrival date, no cancellation fees are payable – provided that any non-refundable/non-transferrable deposit will be forfeited;
• 29 – 15 days before arrival – 30% of the reservation value will be forfeited;
• 14 – 4 days before arrival – 75% of the reservation value will be forfeited;
• 3 – 0 days before arrival – 100% of the booking value will be forfeited;
• No shows – 100% of the booking value will be forfeited.
We thank you in advance for your understanding & co-operation.
OP MY STOEP MANAGEMENT